Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.
95% of orders are shipping normally
We’re processing a high volume of orders under strict warehouse safety protocols.
We have temporarily moved to email for all customer service inquiries.
You can check the current status of your order：
Track your order here>>> Track Your Order，Entering the email address you used at purchase, along with your 7-digit order number.
Contact us for any questions>>>Contact us here
We understand our guests may have questions about their experience with Royaura as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with latest developments. If you have a question that isn’t answered , please contact our customer service via[email protected]
We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
Q: Will my order be delayed?
A: There may be a slight delay with your order, but rest assured it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.
Q: I cannot access my delivery point, can I cancel my order?
A: 1.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.
2.For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
3.If your order has been dispatched and is in transit, we are unable to process the cancellation.
Please keep an eye on your tracking to follow the progress of your parcel.
Q: How are you handling products and product inspections in regards to the virus?
A: We are relying on the CDC for guidance and following normal inspection protocols for products unless the CDC releases a statement outlining a different procedure. Dr. Nancy Messonnier, Director of the National Center for Immunization and Respiratory Diseases (NCIRD) at the Center for Disease Control, has stated, “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very, very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”
Q: Can the virus be transmitted from imported products?
A: The CDC has stated, “There’s no evidence to support transmission of the virus via imported goods.” The World Health Organization (WHO) also confirms stating, “Even though the new coronavirus can stay on surfaces for a few hours or up to several says (depending on the type of surface), it is very unlikely that the virus will persist on the surface after being moved, traveled, and exposed to different conditions and temperatures.”
Q: What safety precautions and sanitation steps are you taking in your distribution center?
A: We are adhering to strict safety precautions at all our locations. It is mandatory for our warehouse employees to wear masks and gloves whenever on the premises. All shifts are broken into groups of less than 10 people, with each employee maintaining a distance of 6 feet apart from each other. We utilize plexiglass coverage at every packing station. Heavy sanitation and cleaning takes place at the end of every shift.